Reunoa customer service — how to reach us and get things done
By Margaret Hale, Reunoa EditorialLast updated
The short answer
You can reach Reunoa customer service by email at support@reunoa.com or by phone at +1 (614) 739-9574. To skip, change or cancel automatic refills, log in at portal.reunoa.com. These are the only official support contacts — Reunoa will never ask for your full card number by email or text.
Key takeaways
- Email: support@reunoa.com · Phone: +1 (614) 739-9574 [1].
- Manage or cancel refills: portal.reunoa.com.
- Have your order number or order email ready — it speeds everything up.
- Official contacts always use the reunoa.com domain. Ignore "Reunoa support" numbers on other websites.
- Refunds under the guarantee: email support with "Guarantee request" [2].
On this page
Need help with an order, a refill or a refund? Here's everything in one place — the official contacts, and the fastest way to get each task done.
Official contacts
| What | Where |
|---|---|
| support@reunoa.com | |
| Phone | +1 (614) 739-9574 |
| Manage subscription (skip, change, cancel) | portal.reunoa.com |
| Store and order tracking | reunoa.com |
| Business address listed on our store | Paxtonstraat 3N, 8013 RP Zwolle, Netherlands |
Source: reunoa.com contact information [1].
Quick answers to common requests
Cancel or skip automatic refills
- Go to portal.reunoa.com and log in with the email you ordered with.
- Choose skip, change frequency or cancel.
- Or simply email support@reunoa.com: "Please cancel my automatic refills", plus your order number or order email.
Tip: if you still have bottles at home, skip instead of cancelling — you keep any savings and get your next delivery when you need it.
Track an order
Use the tracking link in your shipping confirmation email, or the "Track my order" link at the bottom of reunoa.com. If tracking hasn't updated for several days, email support with your order number.
Request a refund
Email support@reunoa.com with the subject "Guarantee request" and your order number. Details: our guarantee and the store's refund policy [3].
Change your address
Email support as soon as possible. Once an order has been packed it usually can't be changed [3].
Ask about ingredients or using Reunoa with medicines
Email support, and see Reunoa ingredients and side effects and safety. For questions about your medicines, your pharmacist is the best person to ask.
Helping a parent with their order?
Many of our customers' orders are managed by a son or daughter. You can email support on your parent's behalf — include their name and the email or order number used, and copy them in if possible.
Watch out for fake support
If you bought from Amazon, eBay or another marketplace, that seller — not Reunoa — handles your order. See where to buy.
Frequently asked questions
What is the Reunoa customer service phone number?
The official Reunoa customer service number is +1 (614) 739-9574. You can also email support@reunoa.com.
What is Reunoa's email address?
The official customer support email is support@reunoa.com. Include your order number or the email address you ordered with so the team can find your order quickly.
How do I cancel my Reunoa subscription?
Log in at portal.reunoa.com to cancel, skip or change automatic refills, or email support@reunoa.com asking to cancel. You can also call +1 (614) 739-9574.
Why was I charged again by Reunoa?
Most likely because automatic refills were selected at checkout, so the package was sent and charged again on schedule. Email support@reunoa.com or log in at portal.reunoa.com to see the schedule, skip or cancel, and ask about a refund for an unwanted refill.
How do I contact Reunoa about a fake product?
Email support@reunoa.com with the seller name, website or listing link. It helps us report copycats. For a refund, contact the marketplace or your card provider, since Reunoa has no record of that order.
Sources
- Reunoa contact information — reunoa.com.
- Reunoa — official store (product information, FAQ, guarantee) — reunoa.com.
- Reunoa refund policy — reunoa.com.
General information, not medical advice. Written by the Reunoa editorial team; Reunoa makes Bruise Defense & Repair Serum. See our editorial policy for how we pick sources and keep product mentions fair.