The Reunoa money-back guarantee — how it works, step by step
By Margaret Hale, Reunoa EditorialLast updated
The short answer
Reunoa offers a 90-day money-back guarantee on orders from its official store at reunoa.com. If you're not happy with your results, email support@reunoa.com with your order number. According to the store, you don't need to return the empty bottle. Orders bought from Amazon, eBay or other sellers are not covered.
Key takeaways
- reunoa.com offers a 90-day "Clear Skin" money-back guarantee on official-store orders [1].
- To claim it, email support@reunoa.com with your order number or the email you used to order.
- The store states you don't need to send back the empty bottle.
- The separate refund policy explains returns, cancellations and shipping in legal detail [2].
- Automatic refills are separate from the guarantee: you can skip or cancel them any time at portal.reunoa.com.
On this page
Trying a new skincare product shouldn't feel like a gamble — especially when your skin is fragile. Here's exactly how the Reunoa guarantee works, written plainly.
The guarantee in one paragraph
Reunoa offers a 90-day money-back guarantee on orders from the official store. The store's FAQ says: if you don't see your bruises fading faster and your skin feeling stronger, email the support team; you don't even need to return the empty bottle [1].
Who it covers
| Covered | Not covered |
|---|---|
| Orders placed on reunoa.com and its official checkout pages (offer.reunoa.com, offer2.reunoa.com) | Products bought on Amazon, eBay, ubuy, desertcart, Mercari, Depop |
| The person who placed the order (or a family member helping them) | Orders from look-alike sites such as try-reunoa.com |
If you're not sure where you bought from, check your bank statement or confirmation email. Official orders come from Reunoa. See where to buy.
How to request a refund — step by step
- Find your order number in your confirmation email. If you can't find it, the email address you ordered with is enough.
- Email support@reunoa.com with the subject "Guarantee request". Say briefly that you'd like a refund under the guarantee.
- Mention automatic refills if you also want them stopped, so both are handled at once.
- Wait for confirmation from our team. Keep the reply for your records.
Prefer the phone? Call +1 (614) 739-9574 [3].
Automatic refills are separate
Many customers choose automatic refills at checkout to save money. That's a subscription, not part of the guarantee. You can:
- skip a delivery if you still have bottles
- change how often refills arrive or which package you get
- cancel any time
…at portal.reunoa.com, or by emailing support. Cancelling refills doesn't cancel your right to use the guarantee on earlier orders.
Returns of unopened orders
The store's refund policy [2] sets out the formal rules for cancelling orders and returning goods — for example, that an order which has already been packed can't be changed and needs to be returned instead, and the time limits that apply. If you receive an order you didn't want — for example, a refill you forgot to cancel — email support before sending anything back, so the team can tell you the best option.
Tips so you never need it
- Use the serum twice daily for at least two to four weeks before judging it. Week one is mostly about hydration. See how to use Reunoa.
- At checkout, check whether automatic refills are selected and choose a package you'll actually use.
- Keep your confirmation email.
Frequently asked questions
Does Reunoa have a money-back guarantee?
Yes. Reunoa offers a 90-day money-back guarantee on orders placed through its official store at reunoa.com. Email support@reunoa.com with your order number to request a refund.
Do I have to return the bottle to get a refund?
According to the guarantee on reunoa.com, you don't need to return the empty bottle. For unopened orders you no longer want, email support first — the team will tell you whether a return is needed.
How do I get a refund from Reunoa?
Email support@reunoa.com with your order number or the email address you ordered with, and ask for a refund under the guarantee. You can also call +1 (614) 739-9574.
Does the guarantee cover Amazon or eBay purchases?
No. Reunoa doesn't sell on Amazon or eBay, so those products aren't covered. Only orders from reunoa.com and its official checkout pages are covered.
How do I stop automatic refills?
Go to portal.reunoa.com to skip, change or cancel refills, or email support@reunoa.com. Stopping refills doesn't affect the guarantee on orders you've already received.
Sources
- Reunoa — official store (product information, FAQ, guarantee) — reunoa.com.
- Reunoa refund policy — reunoa.com.
- Reunoa contact information — reunoa.com.
General information, not medical advice. Written by the Reunoa editorial team; Reunoa makes Bruise Defense & Repair Serum. See our editorial policy for how we pick sources and keep product mentions fair.